I wanted to share some important insights regarding third-party food delivery apps and the impact they have on restaurants all over the country. Over the past decade, these apps have undeniably changed how you receive your meals. While they offer convenience, it’s important for customers to be aware of the underlying consequences for the restaurants you love.

Firstly, these delivery platforms often charge restaurants significant fees. These can include reduced payouts for the food itself, coupled with additional charges that can accumulate to between 10% and 30% of the total order cost. In an industry already facing high labor and food expenses, these added costs create considerable financial strain.

Secondly, using third-party apps means the crucial final step – the delivery – is handled by individuals who often lack proper food handling training. Unlike our dedicated restaurant staff, who are required to have food handlers’ permits for a reason, these delivery drivers are frequently temporary and may not prioritize food quality and safety during transport. This raises concerns about potential mishandling or even tampering with your order. It’s worth noting that many major pizza chains prefer to use their own delivery personnel due to their commitment to quality and security.

Thirdly, the cost to you, the customer, is often higher when ordering through these apps compared to ordering directly from the restaurant.

So, what can you do to make a positive impact? We encourage you to seek out restaurants that offer their own direct ordering and delivery services. By doing so, you’ll enjoy several benefits: you’ll most likely pay less, the restaurant will receive the intended revenue, and your food will be delivered securely by knowledgeable staff. As an added benefit, restaurant delivery personnel often earn better wages than their delivery apps counterparts.

At Freshella Catering and Freshella Kitchen, we take pride in providing our customers with both an easy ordering process and a reliable, professional delivery service handled by our own team. Small businesses are vital to our community, and your direct support helps us remain strong.

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